Refund policy

IYE.AM Return & Refund Policy

Believe it. Wear It.

At IYE.AM, every purchase is created with purpose. We want you to feel confident and satisfied with your order. Because our products are made to order, please review our return and refund policy before purchasing.

Made-to-Order Products

All IYE.AM products are produced specifically for each customer after an order is placed.

For this reason, we generally do not accept returns or exchanges for:

  • Ordering the wrong size or color

  • Changes of mind or personal preferences

  • Accidental purchases that have already entered production

  • Buyer's remorse

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 30 days of receiving your order.

Include your order number, a description of the issue, and clear photographs of the product and any relevant packaging.

Once we review your request, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Order Cancellations

Orders may be canceled before they enter production. Once production begins, cancellation requests may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

Lost or Missing Packages

If your package is missing or appears lost in transit, please contact us with your order number and tracking information.

We will review the shipment and work with our fulfillment provider to determine an appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions, cancellations, or assistance with an order, please contact IYE.AM through the customer support information provided on our website.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable law.

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